Refund policy

Timeframe for Returns: 

You are granted a period of 3 days to initiate a return for your hair products. Please ensure that the item(s) are shipped back to us within this timeframe.

Refund Processing Time: 

Once the returned item(s) have been received, we will process your refund. You can expect the refund to be issued within 3 business days. 

Condition of Items for Refunds or Exchanges: 

To qualify for a refund or exchange, all items must be returned in their original condition. Please note that bundles are not eligible for refunds or exchanges. We kindly ask that you refrain from using, playing with, installing, cutting, dyeing, bleaching, or damaging the hair in any way, as these actions will render the item(s) ineligible for a refund or exchange.

At Icy Hair Brand, we uphold high standards for the quality and integrity of our products. Should you have any questions regarding our return policy or need assistance with your return, please contact us via email at support@icyhair.com

 

Local Pickup Policy

All local pickup orders must be retrieved within 7 days of receiving your pickup notification.

If you are unable to pick up within that 7-day window, you must email our team to schedule a new pickup time before the 7 days expire.

If no pickup is made and no communication is received within those 7 days, your order will be restocked. A $25 restock fee will be deducted, and the remaining balance will be refunded.

No exceptions.

This policy ensures smooth inventory management and timely fulfillment for all customers.